FAQ

Do you offer free shipping?

We most certainly do! Free standard shipping is applied to all domestic orders (within US) for all orders $75+.

When will my Baobab Story order ship?

We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days (Monday through Friday, not including holidays). We know, we’re as fast as lightning!

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

Where will my Baobab Story order ship from and how long will it take for my order to arrive?

All Baobab Story orders are shipped out of the US. Orders with standard shipping usually take 4-7 business days from the day it ships to arrive to its final destination.

Do you charge domestic sales tax?

Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws. All Baobab Story policies are subject to change without advanced notice.

I reached out via email but I haven't received a response in over 2 business days! What now?

We're sorry to hear this! Please make sure your inquiry was sent to support@baobabstory.com. We do our best to get back to everyone as soon as possible -- this usually means within 1-2 business days (Monday to Friday, excluding holidays).

Sometimes our replies can end up in Spam, so please be sure to check there and add us as a contact!

What payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Payment, Shop

For orders outside of the U.S., we recommend using PayPal or Amazon Payments, especially if the card-issuing bank is not U.S.-based.

Can I make changes to or cancel my order?

We at Baobab Story work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at info@baobabstory.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!

What is your return policy?

Our policy is that we are happy to accept returns on both new and gently used products within 14 days of receipt. If you come across any trouble with our return process or have any questions, please reach out to us at info@baobabstory.com.

Can I exchange a product?

We do not offer direct exchanges on any of our products.

An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please send us an email at info@baobabstory.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

An item is missing from my package! Where is it?

If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP. All Baobab Story policies are subject to change without advanced notice.

Domestic Shipping (Within the US)